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Privacy policy

This page is a translation. The German version is the legally binding one.

1. Data controller

Abschleppdienst Altun GmbH
Represented by the managing director, Abdo Altun
Zum Panrepel 3a, 28307 Bremen
Phone: +49 162 74 74 780
Email: buero@abschleppdienstaltun.de

2. General information on data processing

The protection of your personal data is important to us. We process personal data exclusively within the framework of the statutory provisions (DSGVO, BDSG). This notice informs you which data is processed when you visit this website and when you get in touch.

3. Hosting and server log files

This website is hosted by Vercel Inc., 440 N Barranca Avenue, Suite 4133, Covina, CA 91723, USA. Vercel is certified under the EU-US Data Privacy Framework, for which an adequacy decision of the EU Commission exists (Art. 45 DSGVO).

When this website is accessed, the hosting provider automatically records information in so-called server log files (e.g. IP address, date and time of access, page requested, browser type, operating system). This data serves to ensure trouble-free operation and to improve our offering (Art. 6 Abs. 1 lit. f DSGVO) and is automatically deleted after a short time. It is not combined with other data sources.

4. Contact form

In our contact form you choose whether your enquiry reaches us via WhatsApp or by email. We process the subject of your request, your name, where applicable your phone number and email address, your message, pick-up point or location, destination, vehicle and date.

With WhatsApp, a prepared message opens. Your details do not pass through our server and only reach us when you send the message yourself in WhatsApp; Section 5 applies to that.

With email, your details are transmitted to us via our server. For sending, we use the Resend service of Plus Five Five, Inc., USA, as a processor. According to its own statements, Resend is certified under the EU-US Data Privacy Framework (Art. 45 DSGVO). If sending via our server is unavailable, your own email program opens instead, with a prepared message.

We process this data to handle your enquiry and for possible follow-up questions (Art. 6 Abs. 1 lit. b DSGVO). Your data will not be passed on to further third parties without your consent and will be deleted as soon as it is no longer required for processing and no statutory retention obligations stand in the way.

Before sending, you confirm in the form that you have taken note of this privacy policy.

5. Contact by phone, email or WhatsApp

When you contact us by phone, email or WhatsApp, your details are processed to handle the order or enquiry (Art. 6 Abs. 1 lit. b DSGVO). Please note: when you use WhatsApp, data is transferred to WhatsApp Ireland Ltd. or Meta Platforms Inc.; WhatsApp’s privacy notices also apply.

Using the ‘Send location via WhatsApp’ button and the location button in the contact form, you can add your location to a prepared message. Your device asks for permission first. If you decline, WhatsApp opens without your location.

Your device determines the location itself. Depending on the device and its settings, it uses the manufacturer's location services, for example those of Google (Android, Chrome) or Apple. The settings and privacy notices of your device apply to this. We add the location to your message as a Google Maps link. It is not transmitted to our website or to any measurement services and only reaches us when you send the message yourself. If we open the link, the place is retrieved from Google Maps.

6. Fonts

The fonts used on this website are loaded locally from our own server. No connection is made to servers of Google or other providers.

7. Traffic measurement with Vercel Web Analytics

With Vercel Web Analytics we count how many visitors view which pages, where they come from and how often phone, WhatsApp and the form are used. No cookies are set and no profiles are built across days or devices. The legal basis is our legitimate interest in designing the website economically (Art. 6 Abs. 1 lit. f DSGVO).

8. Cookies, consent and tracking with Google

On your first visit, we ask whether you agree to the use of cookies for analytics and for measuring the success of our ads. We store your choice in your browser’s storage (localStorage) so that we do not have to ask you again on every visit; this is technically necessary (§ 25 Abs. 2 Nr. 2 TDDDG). You can change your choice at any time, with effect for the future, using the ‘Cookie settings’ link in the page footer. After six months, or if the services we use change, we will ask you again.

Without your consent we do not load any Google services and do not transmit any data to Google. This applies as long as you have not made a choice and if you choose ‘Necessary only’.

If you choose ‘Accept all’, we load the services listed below. They set cookies and process data about your visit (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). We have switched off personalised advertising (remarketing). The data is transmitted to Google with the instruction not to use it for personalised advertising. You can withdraw your consent at any time via ‘Cookie settings’ at the bottom of the page; the Google cookies will then be deleted.

These are services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’):

  • Google Analytics 4: We measure how visitors use our site, for example pages viewed, clicks on the phone number or submission of the contact form. Cookies are set and data such as shortened IP address, device, browser and approximate location is processed.
  • Google Ads conversion tracking: If you reach our site via a Google ad, we find out whether an enquiry followed (e.g. click to call or form). This allows us to measure the success of our advertising. Cookies are set in the process. We do not use the data for personalised advertising.

Data may be transmitted to Google LLC in the USA in the process. Google is certified under the EU-US Data Privacy Framework, for which an adequacy decision of the EU Commission exists (Art. 45 DSGVO). Depending on the service, the cookies are stored for up to 2 years, unless you delete them earlier in your browser. Further information: policies.google.com/privacy.

9. Your rights

You have the right at any time to access (Art. 15 DSGVO), rectification (Art. 16 DSGVO), erasure (Art. 17 DSGVO), restriction of processing (Art. 18 DSGVO), data portability (Art. 20 DSGVO) and to object to processing (Art. 21 DSGVO), including to the measurement described in Sections 7 and 8. Simply contact us using the contact details given above. You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority is the State Commissioner for Data Protection and Freedom of Information of the Free Hanseatic City of Bremen.

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